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DEPOSITS: All
deposits are to be made by cash, certified check, or checks made out to cash
(thanks to the people on the "deadbeat list"), prior to being
“scheduled”.
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SCHEDULING WORK:
In order to get on our schedule, you will need to deposit 50% on your quoted
job. There will be no “penciling in” or reserving a place without that
deposit. If you mail me the deposit, I still wait until it is in my hand before scheduling your
work. “The check is in the mail” doesn’t work. It has to be
in my hand.
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REPAIRS: Anything
that is to be repaired must be ABSOLUTELY CLEAN, and ABSOLUTELY DRY. Those
two terms mean exactly that! They are non-negotiable and my determination is the
law. If your cover is not clean enough to shake out over your dining room
table, then it is not clean enough to be put through my machine. My sewing
machine costs in the neighborhood of $2500.00 to $3000.00. Would it be good
business sense to run your dirty , filthy, wet cover through that machine and risk
damaging an expensive part( the hook; $600.00) for your $20.00 repair?
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WORK SCHEDULING:
There are many things that may affect the schedule during the season, and weather
is a big one! After working on this lake for 20 years, I find that
the schedule I give you has rarely been effected by any circumstances
other than emergencies. In all these years there have been only a few emergencies.
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SCHEDULING AN APPOINTMENT AT YOUR BOAT: I do offer dockside service to most areas of Lake George. However,
if you are outside my normal realm of travel, it will cost you to get me
there. Each trip made to the boat is an expense and loss of productive time
for me, so you will be charged for it. Also, unlike doctors’ offices,
if your appointment is at 1:00 pm then it is just that. I
will only wait 10 minutes, then I am off to the next one and you will
have to reschedule your appointment.
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EMERGENCIES:
There are those few, rare, bona fide emergencies that will get my undivided
and immediate attention. But most fall under the category as follows: I
am sorry that you had your ripped canvas cover or rotted top for the entire
winter without thinking about it. Perhaps your forgot to secure your top
(which, by the way, you should never travel with it up) and it got damaged
due to your negligence. Unfortunately, your lack of planning does not
constitute an emergency to me. There are a lot of people that not
only thought about their covers, but “SCHEDULED” their work ahead of time.
You will be put on the list for repair no matter how much you offer me.
With all of this said, I am sorry I had to be so direct and repetitious.
Some people just don’t get it, and it needed to be explained.
Often I hear, "If I had a sewing machine, I could fix it myself." Well here's the deal
with that. Go spend $2,500 on a commercial sewing machine and the insurance to run this
business. By the way, you will have to figure out how to do these repairs and covers and
run the equipment. Next, start repairing the requests for free and give people all the
free advise they need. If you manage to accomplish all of this, I'll see you in the food
stamp line next week. How far would you get if you asked a professional doctor, lawyer,
or accountant for free help or advice?
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